Bright & Duggan

Bright & Duggan is a fully licensed agency with the necessary experience to provide the appropriate services to strata and community schemes of all sizes. We have extensive experience in the management of strata plans of a similar size to yours and we are confident we can provide the professional level of services and expertise you expect.

Bright & Duggan are able to provide the following tailored services to the management of your building:

• Genuine customer focus and commitment to responsiveness, by engaging & training staff across the board and striving for the highest levels of customer service;

• A demonstrated understanding and proven ability to operate market leading computer accounting software for financial reporting and budget preparation;

• A demonstrated ability, based on our track record, of managing complex sites from 2 lots to over 1000 lots, with multiple member strata schemes and shared services;

• Experienced and qualified managers, with the appropriate administrative and technical support, to provide effective communication and services to the Owners Corporation, in particular with all dealings and liaison with the Executive Committee;

• Knowledge of OH&S and Fire Compliance requirements and their applications and impact to major residential strata schemes;

• Asset Maintenance Department established to be responsible for all essential services associated with the proactive upkeep and maintenance of common property. This Department is also responsible for all lift certification, fire services and OH&S compliance. This includes a wealth of experience and leverage with the major contracting companies and suppliers which can benefit your strata plan. In addition we offer strata plans the benefit of bulk energy rate discounts as a result of reverse auction purchasing. This method results in savings due to economies of scale based on our lots under management in securing you more competitive rates for energy supply;

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• Experienced and engaged staff to deal with the complexities of managing a strata community such as yours;

• Customer Service Institute of Australia Certification - the only strata company in Australia to achieve accreditation in this globally recognised customer service benchmark- received highly commended in NSW at the 2009 Customer Service Excellence Awards and our CEO, Adrian Emery, is the 2009 Customer Service CEO of the Year;

• Market leading and established computer systems already catering for many buildings similar to yours;

• Owner education forums and newsletters. We see our role as being more than administrators and endeavour to educate our customers on strata living and the need to live as a harmonious vertical community;

• Active senior management and sufficient support staff;

• Great working relationship with building management companies and firm understanding of the delineation between roles;

• Collaborative partnership with executive committee as the foundation for proactive management and to resolve issues affecting the strata scheme.

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