Customer service




customer service- at the core of everything we do


Great strata management depends on great customer service. And we believe that honesty, openness and effective communication is at the core of customer service.


Put simply, we are all about our customers. We're good at listening and we work hard to ensure your strata needs are met.


Pair this with the fact that Bright & Duggan is one of the most experienced, trusted and respected strata management companies in Sydney and it's a win-win combination.

But it’s not just our word.


Bright & Duggan is the only strata management company in Australia to have been certified by the Customer Service Institute of Australia (CSIA), Australia’s peak customer service organisation dedicated to excellence and the professional development of organisations and individuals in customer service.


In 2009 we were highly commended in NSW at the Customer Service Excellence Awards and our CEO was awarded 2009 Customer Service CEO of the Year. We continue to partner with the CSIA to further our vision of customer service excellence.


We’ve worked hard to earn our reputation.  Our strata partnerships are based on the family values of respect, dignity and courtesy combined with years of hands on experience. Our dedicated customer service department continually assesses the way we work to ensure the needs of our customer always come first.


We’re also recognised as one of the leading thinkers in strata development with an innovative creativity that keeps us at the forefront of change and ahead of our competition. Meaning, we're better able to meet your needs as the world of strata living evolves.


By choosing us, you can be assured of dedicated and exceptional customer service on each and every occasion.

To find out more about CSIA, click here