Our points of difference
- Experienced and engaged staff to deal with the complexities of managing a strata community of all sizes, locations and conditions;
- Customer Service Institute of Australia Certification - the only strata company in Australia to have achieved accreditation in this globally recognised customer service benchmark- received highly commended in NSW at the 2009 Customer Service Excellence Awards and our CEO, Adrian Emery, is the 2009 Customer Service CEO of the Year;
- Owner education forums and newsletters. We see our role as being more than administrators and endeavour to educate our customers on strata living and the need to live as a harmonious vertical community;
- Active senior management and sufficient support staff;
- Relationship managers and customer service teams that monitor customer feedback, team and strata manager performance and ensure accountability for service delivery;
- Great working relationship with building management companies and firm understanding of the delineation between roles;
- Collaborative partnership with executive committee as the foundation for proactive management and to resolve issues affecting the strata scheme.
