2019 strata community Awards

Strata Community Association (NSW), the peak membership body for strata managers, service providers and owners in the strata sector, has awarded Bright & Duggan's Kristie Pike, Nick Stephenson and Belinda Claffey their top honours at the 2019 Strata Community CHU Awards.


Kristie Pike - Senior Community Manager of the Year

Nick Stephenson - Strata Community Manager of the Year

Belinda Claffey - Support Team Member of the Year


These awards celebrate excellence in the strata community and are an acknowledgement of our team's committment for better performance, a better customer experience and a better standard of strata. The entire Bright & Duggan team are exceptionally proud of Kristie, Nick and Belinda's achievements.


From left to right - Jessica Rowe, Belinda Claffey, Nick Stephenson and Phillip Court

Phillip Court accepted this award on Kristie Pike's behalf.

strata owners call for national action on cladding

Bright & Duggan's Joint-Managing Director, Chris Duggan, addressed the media about the need for national reform of the building standards, ahead of a meeting of state ministers. Chris Duggan says strata owners are facing multi-million dollar repair bills as those responsible shirk costs. "They're fearful of the consequence, they're scared of value implication...they don't have anyone to turn to," he says. He also says the current situation is frustrating but he is hopeful a resolution will be reached. 


Strata community australasia awards

On 14 June, Strata Community Association, the peak industry body for Body Corporate and Community Title Management in Australia and New Zealand, awarded Bright & Duggan the winner of the Large Strata Business of the Year. This award is an acknowledgement of the commitment of our team who continue to strive for better performance, a better customer experience and a better standard of strata. A huge thank you to the entire Bright & Duggan team.

The national award, a first for Bright & Duggan, follows wins in NSW in 2015, 2016 and 2018. We were also delighted that Clare Stuart from our QLD office, was awarded the Rising Star winner. This award goes to an individual who is committed to professionalism, service excellence, innovation and ethical practices in the strata sector. The team is extremely proud of Clare's achievements and the people who come together to make it possible to achieve these awards.



Important strata news update

NSW budget announces substantial increase for the NSW Emergency Services Levy

The NSW Budget has announced a significant increase in the amounts to be collected by the Emergency Services Levy (ESL).This is material for strata plans as the ESL is one of the mandatory taxes on your annual strata insurance.

For the 2019/2020 financial year, the ESL will raise $895 million, a 14% increase on the amount raised during 2018/2019. The National Insurance Brokers Association (NIBA) says budget papers indicate a further 22% increase in the ESL for the 2020/21 financial year.

In addition to the Emergency Services Levy contributions, the State Budget also indicated the Government will receive over $1 billion in stamp duty revenue on insurance policies.

“From July 1, NSW households will typically be paying more than 50% in taxes on insurance (GST, plus 9% stamp duty, plus the ESL) on renewals and new policies" stated the CEO of Insurance Council of Australia, Rob Whelan.

As an owner from 1 July 2019, you will see an increase in your building's insurance expenditure. To assess the potential impact, the below table analyses three levels of typical policies.


Building Sum Insured Base Premium Existing ESL

Forecast ESL


ESL Increase $
$4,890,000 $5,266.27 $634.44 $723.26 $88.82
$26,840,000 $22,218.08 $2,744.73 $3,128.99 $384.26
$65,970,000 $53,260.68 $6,588.78 $7,511.20 $922.42
$131,280,000 $60,352.77 $7,742.55 $8,826.50 $1,803.95

*data provided by Collective Insurance Brokers


For further information on the impact of the ESL increase to your strata scheme, please contact your Bright & Duggan strata team on 02 9902 7100.

bright & duggan's joint-managing director, Chris duggan discusses the increase risk of getting trapped in elevators.

An increasing number of people are getting trapped in elevators as high-rise living becomes more common, new data shows.  Close to 1620 people across the state were rescued from lifts last year, according to Fire and Rescue NSW data - an 80 per cent increase since 2014. Click here to view the full Domain article.  

flammable cladding update

The Department of Planning and Environment has developed and released new information designed to assist Councils and apartment owners with frequently asked questions about the new cladding regulations.

For unit owners the information addresses questions about whether the cladding regulation applies to their apartment building; what is external combustible cladding; how to identify it and how to register their building.

More information is available at www.claddingregistration.nsw.gov.au including a ‘Do I need to register my building?' checklist. Community language versions of the owners’ FAQ will be available on the website soon.

The NSW Fair Trading website has tips and advice for strata managing agents and you can also sign up to receive updates on the registration portal at www.planning.nsw.gov.au/cladding

If you require any further information you are advised to call 1300 305 695, email info@service.nsw.gov.au or contact your Bright & Duggan strata team.

chris duggan discusses why owners should be concerned about cladding

Chris Duggan, President of Strata Community Australia (NSW), at the Strata Fire Safety Forum on whether strata owners should be concerned and what action strata managers should take.


Source: Lannock Strata Finance



Strata Community Seeks Fairness in Aluminium Cladding Fix

Strata Community Australia is stepping up its fight for fairness as the issue of non-compliant aluminium cladding impacts strata owners across Australia


Speaking at the Strata Fire Safety Forum, convened by Lannock Strata Finance last month, SCA President Chris Duggan said a whole of government approach was required to address a complex issue.


“We want to see more protection for strata owners, including an extension of the definition of major defects to include aluminium cladding,” said Mr Duggan.


“The first and most urgent step, with safety our uppermost concern, is to identify the presence of non-complying materials on buildings. But beyond that, the unanswered question is, who pays?


Read the whole article here Strata Community Seeks Fairness in Aluminium Cladding Fix



bright & duggan strata committee education forum on the new NSW strata legislation

Bright & Duggan recently held a strata committee education forum to explore what the new NSW strata legislation will mean to owners.




Fact sheets on the new NSW strata legislation

Bright & Duggan is providing fact sheets on the new NSW strata legislation showing how the changes may impact on the strata committee, owners and tenants.


New fact sheets are released as they become available.


Click here for the Bright & Duggan 2016 Strata Reforms Fact Sheets



great strata management starts with great customer service

At Bright & Duggan we place you, the customer, first and foremost in everything we do. It’s the principle around which the company was first built back in 1977. And this unchanged customer-first approach has gained us the enviable position of market leader and employer of choice in our industry. Excellence in customer service forms the basis for our hiring policy. 



Supporting your property

Your property is your most import asset and at Bright & Duggan we treat it as such. We also know you've got a busy lifestyle and that all you want is a simple, hassle-free strata solution that gives you peace-of-mind knowing that all your living essentials are being taken care of quickly and efficiently. We pride ourselves on the way we look after each and every one of our strata schemes that we manage across NSW, QLD & VIC.


  • North Shore - via our Crows Nest office
  • Sutherland Shire - via our Cronulla office
  • Northern Beaches - via our Dee Why office
  • Eastern Suburbs - via our Rose Bay office
  • Western Suburbs - via our Sydney Olympic Park office
  • Northern NSW - via our Hunter office
  • Brisbane Region - via our Clayfield and Newstead offices
  • Tweed and Gold Coast Region - via our Southport office

So whether your strata scheme is large or small, we'd love to help you devise a strata management solution that works for you. We currently manage properties with strata schemes as small as just two lots right up to grand estates comprising over 1,600 lots. At Bright & Duggan, we really are passionate about being the best at what we do. We've spent over 40 years developing and customising strata management products and services to meet your needs. With over 75 professional strata managers focused on giving our customers the very best advice and service, you can be confident of the important things:


  • You'll be listened to. 
  • Your questions get answered. 
  • And your needs will be met.


thinking of changing strata managers

At Bright & duggan We have made the process of changing strata managers really easy. our team of professional strata managers are dedicated to providing you with the best service so you can be sure your property is in good hands. 

get a free quote

Your property is your most important asset. At Bright & Duggan Strata Management we treat it as such.